24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 20 years.
Job description
About the Job
Our candidate shall be ideally helping one of our Premium Clients who provides banking services in partnership with Peoples Trust through a mobile app and prepaid Visa card. The candidate should have an excellent customer service skills and be passionate about helping customers in resolving their queries via Live Chat / Call and ensure that they are satisfied with the service offered.
Job Description:
- Responsible to provide excellent customer service, solving questions and complaints through web-chat and voice based communication tools. (Primarily Chat).
- Customer’s queries would be in English + French Canadian Language (Chat+Voice)
- Responsible to receive incoming Chat conversations / Calls and respond to inquires in a manner which meets quality and performance standards
Candidate Profile
- Intermediate / Diploma in French (B1, B2 and above)
- French Canadian Language Proficiency (Verbal & Written)
Preferred Skills/Abilities/Exposure:
- Should possess effective French Canadian communication skills (Verbal & Written)
- Willing to work in Night Shifts (24/7)
- 100% Work from Office
Perk and Benefits:
- PF and ESI / Health Insurance
- 2 way transportation both pick up & drop
- Incentive plans based on performance
- 5 working days with 2 week offs
If interested please reach out to:
Contact Person: Tharani Kandula
Contact Number: 9347885114
