Syniverse is the worlds most connected company. Whether were developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the worlds most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how were able to provide our incredible talent with an innovative culture and great benefits.
Job description
Who We’re Looking For
The purpose of this position is to serve as a first level of support for customers/outsourcers to resolve issues of a technical nature. Provide support for the application and provide prompt resolution.
Location: Hyderabad/Secunderabad, Bangalore/Bengaluru
Requirements
- Bachelor degree in computer science, electronics or telecommunication
- 2-4 years of relevant professional experience in the areas of application support & problem management
- At least 2 years of strong experience in Unix environment and advanced SQL commands
- At least 1 year experience in managing releases and maintenances
- Prior experience in Telecom Operations will be an added advantage
Who We’re Looking For
- This position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.
- Experience in Unix environment and advanced SQL commands .
- Willing to learn new technologies such as AWS,Kubernetes, PostgreSQL, RabbitMQ,Hadoop,Kafka,Kudu
- Champion of connectivity interacts with Developers, Product, DEV/OPS and Implementation managers
Some of What You’ll Do
Major Responsibility 1:
- Work in 24/7 rotational shifts
- Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
- Service ticket queue and request handling within KPI thresholds
- Release testing & installations
- Perform User Acceptance Test’s in the UAT/production environment’s and perform relevant error research
- Identify recurring issues and fix them
Major Responsibility 2:
- Work with Development to review and approve new features
- Support for Security patches
- Documentation on the newly discovered solutions
Major Responsibility 3:
- Participate in the new initiatives for providing technical solutions
- Crisis management and crisis bridge facilitation
Major Responsibility 4:
- Participate in Capacity Planning
- Execute the annual Disaster Recovery test and analyze results
Date and Venue
14th October – 15th October , 10.00 AM – 2.00 PM
Venue: Bangalore or Hyderabad Office. Once candidate send resume will confirm on Venue and interview time.
