IKEA India, part of the IKEA Group has been present in India for 28 years, sourcing many different products for IKEA stores worldwide. Today we source products for approximately 315 million every year, with the aim of doubling it in the next few years to meet our global and Indian needs.
Were the world’s largest home furnishing retail company with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it! At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humor.
Job description
Hello,
Greetings! Hope you are doing well.
It’s recruitment time for IKEA Hyderabad. Below are the details.
Please send me your updated resume to nageswarrao.atmakuri@ingka.ikea.com if you are interested
Name of the Company: IKEA India Pvt Limited
Venue for Work: IKEA, Opposite to Raheja Mindspace, Madhapur, Hyderabad, 500032
Working Hours : Morning Shift 9:00AM 6:00PM,Afternoon Shift 12:00 Noon – 9:00PM
Job Description: Mentioned Below
Education: Any Graduate /Any Postgraduate
Skill Set Required : Drafting tools ( AutoCAD, Sketchup ), Designing Tool (Rivet) & Software: Microsoft Excel and PowerPoint, Minimum 2 years of experience in creating and selling complex home furnishing solutions
Job Designation : Senior Sales Generalist/ Planner
No of Vacancies : 10
Salary Offered : 4.3 LPA CTC
Preference of Age Span: 23 35 years
Roles and Responsibilities:
• Secure excellent competence level among Senior Sales Generalists in a complex skill area related to complete furnishing solutions, e.g. kitchen planning and smart lighting, by keeping them well supported, informed, trained, and ensuring excellent knowledge availability.
• Be a strong partner to relevant stakeholders on both group and country level in the designated area of expertise.
• Drive performance optimisation within the area of expertise to maximise customer satisfaction and business growth
• Share knowledge, news and ways of working connected to the area of expertise to enable Senior Sales Generalists to always have a commercial mindset and secure a great remote customer experience, thus building trust in the IKEA brand
• Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team Leaders enable Senior Sales Generalists to work on potentials and build on strengths, thus contributing to reaching individual and team goals
• Carry out local learning delivery, as well as review and validate the content of learning in order to secure local relevance and a high level of competence among Senior Sales Generalist
• Collaborate with, and provide feedback to, multiple stakeholders across Ingka connected to the area of expertise, to be able to update Senior Sales Generalists on range changes, updates in digital tools and commercial activities, and to secure that Remote Customer Meeting Point (RCMP) perspectives continuously influence relevant processes, digital tool development and are represented in all relevant forums
• Secure, in collaboration with Knowledge Specialists, that content connected to the area of expertise is communicated in a qualitative and accurate way in order to ensure Senior Sales Generalists get all context needed to serve customers in the best possible way
• Ensure collaboration with Experience Design team and contribute with guidance on detailed steering of ongoing initiatives in connection to the area of expertise in order to ensure that the quality of the outcome matches the expectations
• Regularly provide customer support directly to the customer (through all remote channels, including live video calls) to develop and keep own expertise up to date as well as to maintain customer focus and communication skills
• Adhere to most up to date ways of working for advanced digital solutions for complete home furnishing offers to secure smooth operation of internal processes thus optimising the customer experience
• Put IKEA social and environmental commitments into practice thus contributing to sustainability
Key previous experiences and proven skills
• Minimum 2 years of experience in creating and selling complex home furnishing solutions
• Excellent skills in writing and communicating
• Fluent in English and local language
The IKEA Remote Customer Meeting Point
The IKEA Remote Customer Meeting Point is responsible for all non-face-to-face customer contacts. Its aim is to create and support an inspiring and rewarding customer experience, including range, home furnishing and service knowledge. The IKEA Remote Customer Meeting Point offers great quality throughout the customer contact. The IKEA Remote Customer Meeting Point is easily accessible for customers and provides in- and outbound support when customers need it; before, during and after their purchase.
The IKEA Remote Customer Meeting Point has four main tasks:
1. Handle and resolve all customer support enquiries before, during and after purchase.
2. Support IKEA store co-workers with complex customer issues; before, during and after purchase.
3. Support IKEA service providers when they need to contact IKEA to resolve customer issues.
4. Proactively work with the rest of the IKEA value chain to minimize customers need to contact IKEA for support.
All tasks are carried out based on specific service goals. Key drivers of a positive customer experience are first-time resolution, quality, and speed of resolution. This builds trust in and loyalty to the IKEA Brand.
The IKEA Remote Customer Meeting Point provides support to IKEA customers throughout the whole customer journey, no matter which contact method they choose to use. Customers get sales support with add-on products, cross selling, and upselling to provide a one-stop shopping experience.
The systems and working methods of the IKEA Customer Support Centre are simple, intuitive, and easy. We invest to improve all processes that impact the customer to ensure that a quality approach is evident in everything we do.
Channels and contact methods
IKEA customers require support in all channels and at various touch points before, during and after their purchase. As customers often use more than one channel during their customer journey, they also need support when moving seamlessly between channels.
The IKEA Remote Customer Meeting Point handles all non-face-to-face customer enquiries regardless of which channel or touch point the customer is in at the moment when they require support. Customers require support with a wide variety of things ranging from the actual purchase of an IKEA product to making a claim due to poor quality of products or services.
The IKEA Remote Customer Meeting Point service shall at a minimum offer the following contact methods:
• telephone
• email
• web chat
• web form
• social media*.
* Which social media is decided based on local market needs. The IKEA Remote Customer Meeting Point only handles incoming social media customer support enquiries.
Each contact method has a specific service goal in terms of speed and quality. Customers are free to use any of these, but IKEA co-workers will always suggest the one that leads to the fastest possible resolution time.
Please send me your updated resume to nageswarrao.atmakuri@ingka.ikea.com if you are interested
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