Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world.
Job Description
Roles and Responsibilities:-
Resolution of Queries:-
- Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
- Ensure follow up with customers / Agents to ensure complete satisfaction
- Publish MIS and Dashboards
Desired Candidate Profile
Desired qualifications and experience:
• Graduate with 1-2 years experience in Operations / Customer Care
- The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
Knowledge and skills required:
• Customer centricity
- Good communication skills
- Basic computer skills
Measure of Success:
- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per defined SLA
- 100% compliance to standards.
Time and Venue
27th January from 9.30 AM – 5.00 PM onwards
Venue: Maxlife Insurance Company- Plot No. 90-C, Udyog Vihar, Sector 18, Gurugram, Haryana 122015 (view on Map)
For More Job Updates Join Whatsapp Group Below
Jobs zone -1 click Here
Jobs zone-2 Click Here
Jobs zone-3 Click Here
Jobs zone-4 Click Here
Jobs zone-5 Click Here
