Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But thats just a very technical way of saying what we really do, which is to make lives betterone interaction at a time.
Job Description
Mega Hiring for Freshers & Experienced for Customer Service International Voice Process for a Pilot Batch:
Salary: 3.2 LPA for Fresher (22K Take home + Night shift allowance + Incentives + 2-way transport)
3.5 LPA for experienced (25K Take home + Night shift allowance + Incentives + 2-way transport)
Candidates are strictly advised to walk in only between 10.00 AM-04.00 PM.
Time and Venue
30th August, 10.00 AM – 4.00 PM
Alorica Building No 12, 10th floor, Inside Pritech Park, RMZ Ecospace, Bellandur, Bangalore – 560103
Contact – Sachin (8880585235)
- Provide customer support and resolve customer queries via phone and email.
- Build credibility and trust with the customers by empathizing with their problems in words, proactively understanding their needs, and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- The candidate should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required:
- Freshers to 3yrs of experience with Customer Support Experience in an International Voice Process/ Semi Voice.
- The candidate should have excellent command over English – fluency in spoken English, customer service skills and high energy levels
- Candidates who have experience into domestic Non Voice Process can be considered as freshers.
Benefits:
- Performance-based incentives
- Incredible growth opportunities from internal IJPs
- Regular Rewards and Recognition Program
- Monthly Employee Engagement Activities.
- Free two-way transportation within a 25km radius from Bellandur Ecospace.
- Free Medical Insurance
- Night Shift allowance.
About Alorica India:
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people all across the globe. It’s our privilege to partner with the world’s largest and most respected brands embracing every day and every challenge with passion, performance, and possibilities.
ABOUT ALORICA
- The world’s largest provider of customer experiences to North American consumers.
- 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
- We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
