Citi began operations in India over a century ago in 1902 in Kolkata and today is a significant foreign investor in the Indian financial market. As promoter-shareholder, Citi has played a leading role in establishing important market intermediaries such as depositories, credit bureau, clearing and payment institutions. Citi helped lay the foundation of the Indian software industry by establishing Citicorp Overseas Software Ltd. and Iflex Solutions Ltd.; it pioneered the ITES industry in financial services through Citigroup Global Services Ltd. (CGSL). Oracle acquired Iflex in 2005 and CGSL was acquired by Tata Consultancy Services in 2008. Citi India added two more green certified buildings to its office premises in 2012, and in 2013 moved its headquarters to The First International Financial Centre (FIFC), a world-class environmentally friendly building. In addition, Citi India, through its network of Citi Solutions Centers, has been a leading offshoring unit for Citigroup globally, providing employment opportunities in the areas of technology, processing, analytics and financial processes.
Job description
WALK IN TOMORROW – 22nd NOVEMBER 12 Noon onwards …..GRADUATE FULL TIME / IMMEDIATE JOINERS PREFERABLE/ EXCELLENT COMMUNICATION SKILLS
Roles and Responsibilities :
- Be the best for our customers
- Ensure process efficiency
- Cross-sell / upsell set products
Day-to-Day Responsibilities:
- Be the best for our customers by
– Displaying complete onus to customers queries / problems
– Delivering service with requisite courtesy and accuracy
– Adhering to product and process requirements, with nil errors
– Escalating customer issues to the right internal stakeholders
– Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
– Complying to service and sales guidelines
– Achieving Call Quality targets
– Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
– Loans and mortgages
– Priority / elite accounts
Individual Contributor (IC)/Managerial
Individual Contributor
Key Deliverables:
- Customer satisfaction
- Query resolution at the first instance
- Minimum call handling time
- Sale of set products
Desired Candidate Profile – Excellent Communication Skills , Has to be a fulltime graduate.
Date 22nd November ,2022, Thursday
Reporting Timing: 12 Noon
Contact Person : Shraboni
Address : 7th Floor, South Wing Block no. 7, Nirlon Knowledge Park (NKP), Goregaon East, Mumbai
Waiting Room London Eye
Please carry 2 fresh good copies of your CV with your picture inset. Please come formally dressed
With regards
Shraboni-9967979594
For More Job Updates Join Whatsapp Group Below
Jobs zone -1 click Here
Jobs zone-2 Click Here
Jobs zone-3 Click Here
Jobs zone-4 Click Here
Jobs zone-5 Click Here
