Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes.
Job Description
We are inviting applications for the role of Process Associate, Customer Service.
Process: Voice (Inbound calling)
Language : English + Hindi (Fluent)
Shift: Rotational Shift
Job Location: Pocharam Hyderabad
Flexibility Work from Office only
Working model 6 Days a Week
Qualifications we seek in you
Minimum qualifications:
- Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
- Experience in customer service processes.
- Excellent communication skills in English and Hindi.
- Ability to provide great customer experience / solve customer issues/ Ability to upsell.
- A capacity to work on a computer efficiently for extended periods of time.
- Meeting the process CTQs on a daily/weekly/monthly basis.
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Job Location: Pocharam Hyderabad (Work from office)
Please carry your resume, Aadhar card and Vaccination Certificate, 2 Passport Size Photograph.
Responsibilities:
- Respond to customer queries and customers concern over phone.
- Making outbound calls to Customers as required.
- Provide support for Recovery of the account for end user.
- Maintain a deep understanding of client process and policies.
- Provide excellent customer service to our customers.
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Preferred qualifications:
- Previous experience in a Banking or financial services role.
- Freshers are also Eligible.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- You should be able to work on a flexible 24/7, 6 Days working schedule (including weekend shift).
- 24X7 Inbound Customer Care Support for Premium customers.
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Collections
Responsibilities
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement
• Maintain a deep understanding of client process and policies
Qualifications we seek in you
Minimum qualifications
• Graduate (in any stream)
• Excellent Communication Skills (verbal and written)
Preferred qualifications
• Good customer handling skills
• High Energy level
• Effective probing skills and analyzing / understanding skills
• You should be able to work on a flexible schedule (including weekend shift)
Time and Venue
3rd October, 11.00 AM – 5.30 PM
Venue: 14-45, Ida Uppal, Opp Ngri, Habsiguda, Hyderabad, Telangana 500039
