iSON Xperiences is a specialist in proactive business process outsourcing and custom partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise.Here, we built intelligent operations, for digitally-powered business process management and data solutions ensuring sky-scraping returns through business agility, productivity, and growth! Trust us, we are one of the trusted BPO service providers
Job description
Location: Noida
Educational Qualification: Any Graduate / BE / B-Tech
Professional Qualification: MCSE/ MCSA Certified
Desired Candidate Profile
- Should have experience in configuration and troubleshooting high-end networks
- Excellent knowledge of VoIP and SIP
- Good experience in Free SWITCH
- Good knowledge of Linux
- Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,
- Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)
- Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc
- Good knowledge of sip, fail2ban & IPtables Should have experience in installation & configuration of Product
- Should have Good troubleshooting skills
- Excellent communication skill & should be able to communicate & write in English
- Good experience in Client Support
- Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN
- Good experience and knowledge of Telephony protocols, Call Center, interfaces, T1, E1, PRI, QSIG, and analog trunking
- Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management.
- Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers.
- Familiarity with SBC & application switches is big plus .
- Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc .
- Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc .
- Desirable skills and experience include, WebRTC.
- Hands-on knowledge of linux/unix commands.
- Energetic, self-motivated individual with excellent English communication skills .
- Customer management and engagement skills .
- Skill to connect and manage various stakeholders (external and/or internal).
- Strong telecommunications and IP networking background in troubleshooting and technical support
- Strong understanding of voip protocols like SIP, H232, MGCP.
- Advance knowledge of SIP based telephony architectures, Unified Communications
- technology Skills: Linux, Asterisk, pbx Opensips,Elastix,Trixbox,VOIP,SIP,H.323,MGCP,MPLS,
- Voice over IP,SS7,Technical Support, Customer Support, Technical Support Engineer, Voice Support
Experience
- At least 2 year of experience in a call-center environment
- Knowledge and experience in using a dialer system of various makes and models in domestic business
- Know how on all Telecom resources like PRI, SIP Trunk, MPLS and VoIP.
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data .
- Working knowledge of ACD, IVR, Logger, Various call reporting SWs.
- Knowledge of auto-dialer operation/concepts
- Understanding of database-design principles, data structures and optimizations
- Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong time management and the capability to execute multiple tasks and priorities in a dynamic environment.
- Excellent oral and written communication skills
Time and Venue
30 September – 2nd October , 12.00 PM – 4.30 PM
Venue: Ison xperiences, A Block, sector 2 near Sector 16 metro station, Noida
