Matrimony.com Ltd is India’s first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps – the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.
Job description
Looking For Telesales – Team Leader
Qualification – Any Degree
Experience – 3 To 7 Years in Bpo/Kpo/Call Center
Salary CTC – 3.5 LPA to 5 LPA + Incentives
Openings: 05
Job Location – Chennai
Role Overview:
- The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.
Key Responsibilities:
- Monitoring and managing a team of Tele sales executives and driving productivity
- Segregating and assigning leads across the team
- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the
manager on various metrics - Periodically reviewing the performance of the team, constantly motivating executives
- Analyze various reports to enhance productivity and conversions
- Achieve KPI (Key Performance Indicator) and productivity targets
- Management and reporting of KRA (Key Result Area)
- Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly)
- Audit Calls and identify the training requirements of each team member
- To ensure that at no point in time the team lacks supervision
- Attending call calibrations with quality and training team
- Client interaction as and when required; incorporate feedback into the system.
- Give timely & real time feedback with a view towards improving Operational and individual
efficiency - Absenteeism and attrition management
Skill and Competencies required: Functional
- Process Knowledge
- People Management Skills
- Ability to underatand and interpret data
- Customer Orientation
- Language skills English / Regional language
- Telemarketing / Selling Skills
- Advanced MS Excel, Word
- Data analytics , People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics
Benefits
- Statutory Benefits viz. PF, Medical Insurance,Incentives, Gratuity, and Leaves
- Opportunities to learn and grow with the Company
- Shifts: General Shifts (9:30AM to 6:30PM)
- 6 day work week with 1 floating week off
Behavioral
• Values Integrity / Honesty / Respect
• Communication Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn
INTERVIEW VENUE
Matrimony.com,RR Tower3, 7th Floor, Guindy Industrial Estate, Chennai 600032
Date &Time: 3rd October – 8th October , 9.30 AM – 5.30 PM
MEET SURESH HR
Interested share your resume to my Mail ID Suresh01.s@matrimony.com or WhatsApp 8248696389
