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Job description
Walk-in Drive:- Thursday 1 PM to 3.30 PM (20th October 2022)
Immediate Joiners Preferred
Shift Timing:- 5.30 Pm to 2.30 Am
Hybrid Model:- 3 days WFO and 2 days WFH
Experience:- 0 years to 2 years
Skills:- Insurance knowledge, Communication Skills, Excel
Process Details & Primary Responsibility Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits GUL, LRK, AARP, LAPSE
- Process bills / invoices and allocate cash.
- Research website to review backup documentation.
- Apply payments.
- Send request for additional/missing information.
- Process identified suspense items distributed by Tampa RPAs.
- Reconcile bank deposits to ensure items received daily are correct
- Daily reporting of volumes
- Notify Business of issues
Performance Parameters
- TAT
- Accuracy
Knowledge skills & competency required
- Demonstrated ability to learn quickly and willingness to obtain
functional knowledge and understanding of business procedure and policies. - 0 months to 2.5 year of customer service/ Data Entry experience
- College graduate
- Good verbal & written communication skills.
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
- Strong organizational skills.
- Demonstrated ability to manage stress
- Basic computer skill
- Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
- Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
Primary Internal Interactions
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
- Trainers for the purpose of pre-process and process training.
Primary External Interactions
- MetLife Subject Matter Experts for the purpose of seeking missing information.
- MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Minimum Qualification Education Requirements
Bachelors degree (Any Stream) or diploma with a minimum of 15 years of education.
( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)Minimum Experience Minimum 18 months experience in BPO industry.Skills Technical Skills
- Computer navigation skills
- Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
- Working knowledge of MS Excel and MS Word.
- Understands basic principles of accounting. (Preferred)
Process Specific Skills
- Effective communicator / Speaks clearly & succinctly.
- Strong understanding and comprehension of the English language
- Knowledge of Insurance principles in relation to the US Insurance industry
- Knowledge about US Culture
Soft skills (Minimum)
- Communication skills should be able to read, interpret business documents. Good oral/written communication
- Analytical and interpersonal skills
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions
Soft Skills (Desired)
- Self disciplined and result oriented
- Ability to multi task
- Ability to work effectively as part of a team
- Freshers:
Technical Skills
- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Minimum knowledge of MS Excel and MS Word.
Process Specific Skills
- Basic knowledge of Insurance background.
Soft skills (Desired)
- Demonstrate ability to work in a team environment
- Self-disciplined
- Ability to multi task
- Learning agility
- Basic analytical skills and eye for detail
- Adaptability to change
- Ability to work successfully in production driven environment
- Ability to empathize and comprehend
Soft Skills (Minimum)
- Good PC skills
- Team player
- Positive attitude
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