Rainbow Hospitals is an Indian chain of Paediatric hospitals headquartered in Hyderabad, India. Founded by Dr. Ramesh Kancharla in 1999, the hospital’s main focus is Paediatric and maternal healthcare services
Job description
Greetings from Rainbow Hospitals !!!!
Looking for Patient Coordinator – In patient
Location : Vijayawada
Position: Coordinator Inpatient Services
Job Summary: Directs, plans, develops, and implements patient care programs and services.
Business/ Financial:
- Explain hospital services to every walk-in and registered patient and ensure conversions
- Implementation of clinical and administrative protocols & procedures.
- Act as a SPOC (Single point of contact) to ensure proper deliverables to
- clients and to maintain long lasting relationships with them
Operations:
- Responsible to have complete orientation of operating software of Hospital.
- To conduct daily briefing with staff for day to day activates.
- Coordinating with all OT staff /MICU staff/ Billing staff/ for planned major surgery procedures, surgery clearance and patient shifting.
- Ensure the Hospital is clean in coordination with the House Keeping Department.
- Coordinating with all laboratory in-charge and Bio medical in charge and ensure that all equipments should be in working order.
- Responsible for efficient functioning of front office personnel processes system and ensure Front office Team awareness and readiness towards emergency
Customer:
- To achieve 90% and above score in patient satisfaction index on a monthly basis.
- Investigate and resolved customer inquiries and complaints in a timely and empathetic manner
- To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.
- Provide prompt, courteous, efficient and personalized service to all patients.
People:
- To foster peer support; provide training to others regarding the hospital wide policies and processes.
- To extend support and coordinate services in line with the Clinical Teams & Nursing Team’s requirement.
- To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.
- Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.
- Any other portfolio that may be entrusted by the management from time to time.
Educational Qualifications:
MHA, MBA in Hospital & Health care
Work Experience
- 3-4 years of experience as an PCS in Health Care Industry
- Should be a good listener and exceptional in people management.
- Good in Attitude & Analytical skills
Expected Deliverables:
- Ensure patient delight
- Execute the SOP as per the guidelines
- Inculcating the culture of cohesiveness.
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