SBI General Insurance is a general insurance company founded in 2009.[1] It started operations in 2010 and is headquartered in Mumbai, India.The company offers a range of general insurance products including insurance for automobile, home, personal accident, travel, energy, marine, property and casualty as well as specialized financial lines.[2][3] The current MD and CEO is Paritosh Tripathi and Anand Pejawar is Deputy Managing Director
Job description
Desired Candidate Profile
- Work experience in call center / customer service unit of a Third-Party Administrator (TPA), inhouse setup of any general / standalone health insurance company.
- Work experience in any BPO / inbound or outbound call center can also be considered with adequate knowledge of the health insurance processes.
- Superb verbal and written communication skills.
- Thorough, with excellent listening skills.
- Ability to calm irate, anxious, or grieving customers.
- Capacity to navigate stressful situations with ease.
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
Willing to work in shifts including night shifts (for females, shifts between 8 AM to 8 PM)
- Insurance qualification shall be preferred
Languages known -English, Hindi and Telugu/Tamil/Malayalam/Odia/Bengali/Gujrati
Roles and Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Provide information to customers / hospitals / branches related to policy terms, member status and claim status.
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering telephonic and e-mail inquiries in a timely manner.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in call centre database in a comprehensible way.
- Frequently attend training programs to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Deferring queries to team leader if unable to answer them.
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
- Handle any complaints associated with a claim.
- Provide advice on making a claim and the processes involved.
- Collect accurate information and documents to proceed with a claim.
- Guide policyholders on how to proceed with the claim. Explain to policyholders when their claim is not covered
- Monitor and handle regular and escalated HEALTH claim complaints to ensure timely resolution of complaints
- Oversee escalation and query resolution from various stakeholders
Manage NPS data by collaborating with U/W, Operations and IM teams to ensure efficient and accurate data management
Time and Venue
4th October 2022 , 9.30 AM – 5.30 PM
Venue: SBI General Insurance 9th Floor Westport ,Pan card road Baner Pune, MH
Contact – Sachin Karande ( 9769330620 )
