About the company
We make digital ๐ก๐ฎ๐ฆ๐๐งโข by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customersโ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
Job description
6 Months – International BPO Voice experience is mandatory to apply
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift) for Work from Home role. This is Voice customer support role involving you handling calls of international clients.
Note :ย Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Education
UG :ย Graduation Not Required
Candidate Profile :
- Excellent English communication skills (both verbal & written).
- Minimum 6 Months of International BPO Voice experience is mandatory
- International BPO Voice Banking experience is preferred
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
- Initial 2 months’ work from Office and WFH afterwards.
Key Responsibilities :
- Provide high-quality voice-based support to international customers.
- Handle queries via phone in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24×7 rotational shifts, including night shifts.
Benefits :
- Lucrative performance-based incentives
- Cab facility for safe and convenient travel
- Travel allowance included
- Medical insurance coverage
- Work-life balance with 2 weekly offs
Shift & Weekly Off :
- Shift: 24×7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
Openings :ย 40
If you’re interested, you can share your cv’s on the below mentioned email or you can reach out to us on the below mentioned number as well.
Vedika Kadam :- 7900114539
e-Mail Id :- Vedika.Kadam@sutherlandglobal.com
