The world of work and employment is continually evolving, and the Adecco Group is one of the leading forces shaping that change. With our breadth and depth of expertise gained on the global stage, we’re able to deliver fully integrated workforce solutions that will support your organization’s development and growth strategy. So you’re not just ready for the future. You’re already there.
Our ecosystem of brands and solutions allows us to offer complete solutions that help solve the talent challenges faced by our clients and to support our candidates and associates throughout their careers. We are embracing the potential of digital, adding more value to existing solutions, expanding our market, and significantly improving efficiency. We see digitization as an opportunity to grow employment. By combining the best of the HR solutions industry with the best of the technology industry in a responsible way, we seek to become a more valuable service partner.
Vacancy Details
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement)
Location: Hyderabad/Secunderabad, Bangalore/Bengaluru (WFH during Covid)
Weekly Off: Rotational two – consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
Roles and Responsibilities:
This includes, but is not limited to:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
Basic Qualifications - Bachelors degree
- Good communication skills – both verbal and written
- Demonstrated ability to work in a team
- Sound problem solving ability and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Excellent attention to detail and work with the highest level of accuracy
Preferred Qualifications
- Working Knowledge of MS Office products such as Word and Excel
- Excellent communication and data presentation skills
Fluent written and spoken English
