Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.
Job description
Job title: Customer Service Representative – BPO Services[Jr. CSR(1 -3Yrs); CSR(3-6Yrs)]
Skill Set: Customer Service Representative – International Voice Process
Note: For this positions International Customers/Clients handling experience must.
Drive Date: 2nd Jan 23(Monday) & 3rd Jan 23(Tuesday)
Exp: 1Yr to 8Yrs
Notice period: Immediate to 15days
Job Location: Uppal – NSL Arena SEZ@Hyderabad – Work from Office
Shift Timings: 7:30PM to 4:30AM (One way of cab facility provided for only Females Empolyees)
The below are the JD Details:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively
- Time to time assigned tasks based on the department need.
- Ability to interpret data, perform analysis and suggest solutions for smooth functionality.
- managing customer escalations and complaints
- support and cooperation with other service desks across process
- perform tasks assigned by a supervisor
Time and Venue
2nd January – 3rd January , 10.00 AM – 4.00 PM
Concentrix Catalyst Flat No.6, Survey No.1, 1st Floor, NSL Arena Town Center, Uppal – Ramanthapur Road, Near Rajiv Gandhi International Stadium, IDA Uppal, Hyderabad, Telangana 500029
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