Conduent €“ a $6 billion company that supports the world€™s largest brands €“ offers a stable environment, solid benefits, and startup attitude that lets you map your own future. Here you€™ll be a hero to people around the world when they need one the most. Conduent is proud to offer a comprehensive and competitive benefits package that reflects the value of our employees. Our vision is to transform the way our clients operate.
Dear Candidate,
Conduent Business Services India LLP is conducting Walk in Interviews for Customer Experience Associates for Vizag Location.
Job Description:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards
Experience Required:
- At least 1.5+ years of successful working experience in:
- Voice Process experience
- Customer service
- Banking Experience is preferred
Qualifications:
- Bachelors degree or higher
- Good Communication skills
Documents Required
– Photo ID Proof (Original)
– 2 Copy of updated resume
– Install Aarogya Setu App in the candidates Mobile is mandatory
Walk in Details:
Venue Details: Conduent Business India Pvt LLP, Plot No: 1 & 2, Millennium Towers A, Hill No 3, IT/ITES, Rushikonda, Madhurwada, Visakhpatnam, Andhra Pradesh 530045.
Date:11th October 2022 (Tuesday)
Timings:-10:00 AM to 12 PM
