Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Job Description
Job Description
With a start-up spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, and transform with us.
We are inviting applications for the role of Process Associate, Collections
Process: Voice
Shift: Day Only
Location: Uppal Hyderabad
Flexibility Work from the Office only
Working model – 6 Days a Week (Rotational Week offs)
Responsibilities
• Collect the delinquent amount from the customer over the phone or take promises from them to make the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement
• Maintain a deep understanding of client processes and policies
Qualifications we seek in you
Minimum Qualifications
• Graduate (in any stream except B Tech)
• Excellent Communication Skills (verbal and written)
Preferred Qualifications
• Good customer handling skills
• High Energy level
• Effective probing skills and analysing/understanding skills
• You should be able to work on a flexible schedule (including weekend shifts)
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