Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes.
Job description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Welcome to the relentless pursuit of better.
We are inviting applications for the role of Process Associate, Customer Service
Designation : Process Associate /Apprentice
Location : Hyderabad – Pocharam
Process : Inbound Voice Process
Languages : English and Hindi must
Shift : Rotational Shift
Qualification : Any graduate / no undergraduates / no pursuing
Experience : 0 – 2 yrs
Work from Office only
6 days working
Drive Date : 2nd May 2023
Zoom Link :
https://genpact.zoom.us/j/6516432240
Time : 11:30AM
Responsibilities
• Demonstrated skills and competencies in assessment, problem solving, practices/policy administration /interpretation.
• Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion.
• Process and detail orientation, including strong organizational and prioritization skills.
• Demonstrated ability to work independently; take initiative and follow-up on assigned projects, balanced by good teamwork skills.
• Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization.
• Excellent communication, facilitation, and interpersonal skills.
• Proven project management skills and ability to proactively partner with clients.
• Proficient with Microsoft Office products like Windows, Word, Excel, and PowerPoint required.
• Manage Day to Day employee related issues by providing appropriate resolution
• Promote employee engagement and retention through effective HR Best practice programs.
Qualifications we seek in you
• Any Graduate
• Good analytical &communication skills,
• Team management with banking domain experience
• Customer Management exposure and good presentation skills
Preferred qualifications
• Preferred MBA Customer service background
• Excellent Analytical & Communication skills
• Self-motivated and execution oriented
• Ability to work on Multi Tasks and should be flexible Team worker and should have people/peer management experience
• Displays a “Can do attitude” during times of constraints and challenges
• Leads by example with High Value and Integrity
• Experience in BPO in Inbound Customer service with a Banking background in cards or retail banking would be an added advantage
• Interpersonal & Management skill.
• Ability to work & communicate with people across organizational unit.
• Good analytical skills with ability to problem solving.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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