Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes.
Job Description
With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. We are inviting applications for the role of Process Associate, Non-Voice Customer Care Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment
Job Location: Hyderabad (Work from office)
Job Profile: Voice Associate (Process Associate)
Responsibilities:
- Provide resolution to maintain standards of quality
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualification
Any Graduate (PG an added advantage)
• Freshers are eligible
• Should be excellent in communication skills.
*Should be fluent in Hindi language (only speaking)
Preferred Qualifications
• Effective probing skills and analysing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)
Shifts: Rotational Shifts (Flexible to work in 24*7 shifts)
Looking for someone who is flexible to work from Office
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I am Rinku Swain,i have belong to Odisha,I have completed B.Sc in 2015 under Berhampur University,I have Completed 12 Class in 2012,I Have completed in 10 class in 2009, My Hubby Playing Kabbadi or Vally Ball …..