Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients.
Job Description
With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, and transform with us.
Are you the one we are looking for?
We are inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
• Respond to customer queries and customers’ concern
• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Location: Hyderabad / Secunderabad
Qualifications we seek in you
Minimum Qualifications
• Graduate (Any Discipline)
• Freshers are eligible
• Fluent in English (Mandatory)
Preferred Qualifications
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency in English and Hindi
• You should be able to work in rotational shift (including weekend shift)
Time and Venue
22nd September, 12.30 PM – 2.00 PM
Venue: https://genpact.zoom.us/j/8057590387
