HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
Job description
HCL hiring – FRESHERS on 27th Dec 2022 10:00am for International Voice & Semi Voice process – (2020-2022) passed candidates @ HCL Sholinganallur ELCOT campus – Tower 3 to meet HR PAVAN
WONDERFUL OPPORTUNITY FOR FRESHER TO GROW WITH HCL
ONLY 2020, 2021, 2022 PASSED CANDIDATES (without standing Arrears) ARE ELIGIBLE TO WALKIN
International Voice Process : US / Canadian Night Shifts & Excellent Communication Skills
Mandatory things to carry:
- Updated resume
- Any GOVT ID proof
- Wired Headphones only
- Vaccination Certificate.
Work Location: Sholinganallur ELCOT.
Interview Mode: Face to Face
Interview Time: 10:00 AM
Interview Date : 27th December 2022
Interview Venue: HCL Tech Sholinganallur ELCOT SEZ, Chennai, Tamil Nadu 600119.
Contact HR: PAVAN
Roles and Responsibilities
- Excellent Communication to handle International clients
- Adhere to TAT and accuracy , report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines
- Perform assigned activities as per defined timelines and accuracy parameters of the process
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- SAP (including invoicing, contracts, workflows)
Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include :-
- – Attend customer calls,emails,chat
- – Attend customer requests such as :
- – Request for a price quotation
- – Checking product availability for a certain point in time
- – Checking order status
- – Request for information about account status and outstanding payments
- – Request an account statement, a copy of an invoice or delivery document
- – Coordinate other departments such as Order management, collections, dispute and cash application
- team to resolve customer inquiry
- – Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- – Report out daily performance and update all performance logs
- Preferable : Graduate/Masters in Finance or accounting
Desired Candidate Profile
1. Freshers with good English Communication is Mandatory
2. Qualification : Graduation compulsory (Without any standing arrear’s)
3. Shifts – Night shift
4. Work Location: Sholinganallur ELCOT Chennai
5. Rounds of interview : HR Screening, Versant Test and Operations Interview
6. Versant Test – Bring your Head phones with you to take up the versant test
Perks and Benefits
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5.Cash and Appraisal based incentives
6.OT Allowance
Interview Time: 10:00 AM
Interview Date : 27th December 2022
Interview Venue: HCL Tech Sholinganallur ELCOT SEZ, Chennai, Tamil Nadu 600119.
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