HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
Job description
Mega Walk-in Drive on 28th November 2022 in HCL Sholinganallur branch for Freshers with Excellent communication skills in English.
Desired Candidate Profile
1. Graduation must (Eligible only 2020, 2021, 2022).
2. Excellent communication skills.
3. Ready to work in US shifts.
Perks and Benefits
Salary : upto 2.25lpa
JD for Customer Inquiry / Service Requests / Invoice Management
– Excellent communication abilities
– Having Knowledge on O2C
– Having experience in Invoice management, Order Management, Collections and Dispute Resolution
– Having experience in handling customer calls/O2C Helpdesk/emails
– Having good exposure on Helpdesk metrics
– Experience with SAP (including invoicing, contracts, workflows)
– Preferable: Seibel CRM
Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key
responsibilities would include :-
– Attend customer calls,emails,chat
– Attend customer requests such as :
– Request for a price quotation
– Checking product availability for a certain point in time
– Checking order status
– Request for information about account status and outstanding payments
– Request an account statement, a copy of an invoice or delivery document
– Coordinate other departments such as Order management, collections, dispute and cash application
team to resolve customer inquiry
– Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
– Report out daily performance and update all performance logs
Preferable : Graduate/Masters in Finance or accounting
Interview Date : 28th November
Interview Location : Tower 3, Cafe 1, ground floor, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
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