HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
- Post : Service desk
- Qualification: Any graduate/Any Postgraduate/Marks in class XII: 60% or more/Marks in graduation: 60% or more
- Experienced: 0 -02 years
- Location: Lucknow
Job description and requirements
- Provide hardware, software or network problem resolutions via telephone, e-mail or chat for HCLTechs global customers.
- Extend L1/L2 support through ITIL processes.
- Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
- Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.
- Should have excellent English verbal and written communication skills.
- Should be comfortable with rotational 24/7 shift timing.
All the best!
*Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.
P.S. all relevant COVID-19 safety protocols will be adhered to. Attendees are required to wear a mask, and maintain social distancing guidelines. Candidates are also required to carry their COVID-19 vaccination certificate.
Date: 17th October-2022
Time: 10.00 AM – 1.00 PM
venue: HCL IT CITY Lucknow, Chak Gajaria Farms, Gate No. 1, SDC 02, Sultanpur Road, Lucknow – 226016 Uttar Pradesh
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