Job description
Roles and Responsibilities
International Voice & Semi Voice process – FRESHERS (2019-2022) pass
International Voice Process : EU / US / Canadian Night Shifts & Excellent Communication Skills
Desired Candidate Profile
(2019-2022) pass
Mandatory things to carry
- Update resume
- Any GOVT ID proof
- Wired Headphones only
- 1st or 2nd Dose Vaccination Certificate.
Work Location: Sholinganallur ELCOT. Interview Mode: Face to Face Interview Time: 10:00 AM
Interview Date : 12th August 2022
Interview Venue: HCL Gate 1 Tower 3 Ground floor Cafe 1 Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
Contact HR : Aravind / Ashwin /Pavan
Roles and Responsibilities :
- Excellent Communication with International calling Experience
- Should understand basic CRM and Order Processing or Order fulfillment
- Deliver team and key responsibilities would include :-
- Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment.
- Update orders with additional requirements/fees to be applied (e.g. fee for emergency delivery, special handling fees, containerizing, palletizing, import/export)
- Support product return process in cooperation with SMEs with manual corrections/return orders
- Manage/Support order related inquiries and service requests.
- Adhere to TAT and accuracy , report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines
- Perform assigned activities as per defined timelines and accuracy parameters of the process
- Understand basics of Order Management / International voice calling / Billing / AR / Dispute / Collection , O2C/ will be trained during the process
Desired Candidate Profile :
1. Freshers with good English Communication is Mandatory
2. Qualification : Graduation compulsory (Without any standing arrear’s)
3. Shifts – Night shift
4. Work Location: Sholinganallur ELCOT Chennai
5. Rounds of interview : HR Screening, Versant Test and Operations Interview
6. Versant Test – Bring your Head phones with you to take up the versant test
Perks and Benefits 1. Free Cab for female employees2. International Trainers 3. World class exposure4. Excellent working environment 5.Cash and Appraisal based incentives 6.Process and shift allowances 6.OT Allowance
IMPORTANT NOTE : ALL COVID PROTOCALS TO BE FOLLOWED VERY STRICTLY WITHOUT WHICH ENTRY WILL BE RESTRCITED, PLEASE CO OPERATE WITH ALL SECURITY CHECKS.
Regards,
Aravind / Ashwin
HCL Technologies
HCL Gate 1 Tower 3 Ground floor Cafe 1
Elcot Sez, Sholinganallur,
Chennai, Tamil Nadu 600119
