About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expanded its coverage to 197branches spread over 41 cities with 1200 employees. The company also added 2000 clients to its Wealth Management Business as of March 2012. The company also offers broking services for equities, F & O, currency and commodities to retail and HNI customers through its subsidiary Capital First Securities Ltd.
Job description
Job Title – Relationship Manager-NRI
Place of work – Kolkata
Business Unit – Retail Banking
Function – Branch Banking
Date & time: 21st of December, 2022 (11 AM to 4 PM)
Interview address: IDFC FIRST Bank Limited, Acropolis Mall, 9th floor, 1858/1, Rajdanga Road, Kasba, Kolkata 700107.
Job Purpose:
The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and ensuring value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing the existing relationships contributing to the larger branch banking channel objectives.
Roles & Responsibilities:
‘- Inform customers of new products or product enhancements to further expand the banking relationship.
– Coordinate with other functional teams to provide seamless access to other products.
– Ensure enhancement of customer value by understanding providing customized solutions
– Maintain updated and accurate relationship records for assigned customer accounts.
– Penetration of group/ family account of the existing mapped base
– Track customer complaints/ queries and turnaround times for customer satisfaction
– Plan and conduct special sales initiatives and events for prospective and existing corporates
– Assist the Senior Relationship Manager – NRI in providing a best in-class customer experience to become their banking partner of choice
‘- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
– Recommend process changes in order to improve service efficiency and quality across the branch network
Educational Qualifications:
Graduate – Any
Post Graduate – MBA preferred
Experience:
3+ years of relevant NRI-banking experience
Time and Venue
21st December , 10.30 AM – 4.00 PM
Venue: IDFC FIRST Bank Limited, Acropolis Mall, 9th floor, 1858/1, Rajdanga Road, Kasba, Kolkata – 700107.
Contact – Biman Banerji
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