At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
Job Description
- Qualification: Any Graduate
- Experience : 01-05+years
- Job Location: Bangalore
- Role: Service Desk process
Job Description:
- Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills CEFR:: B1, C1, C2.
- Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support,active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent projects/Processes should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
Time and Venue:
23 August , 9.30 AM – 1.00 PM
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
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