About Company
Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company’s services.
The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.
Job description
Greeting from Infosys BPM Ltd.,
We are hiring for Service desk and Customer Service skill and please walk-in for interview on 10th &11th September at Mysore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/joblist?company
hiringtype=BPM&countrycode=IN
Referral ID : PROGEN-HRODirect-121907
Interview details
Interview Date: 10th & 11th September (Saturday & Sunday)
Interview Time: 10 AM till 12.30 PM
Interview Venue: Infosys Mysore, Gate 2, Plot No: 350 to 354, Hebbal Electronics City, Hootagalli, Mysore 570018
Things to remember while entering the campus
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Documents to Carry:
- Cany 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below Job Description for your reference:
Title :: Service desk and Customer Service
Job Location: Bangalore or Pune
We are looking for freshers and talents with 1 Year experience. Talents should have graduation completion certificate and mark sheets for onboarding.
Qualification:
- CS Roles:: Any graduate with 15years of formal education
- SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
Shift and Venue Details:
- Shifts : Night Shift – Work from Office.
- Experience : 0 to 2 years of Experience
Job Description::
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- knowledge in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Knowledge of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
