Infosys Walk-Ins for (Any Graduate) Freshers & Experience

Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company’s services.

Job Description

• Post Name: ServiceDesk, Customer service
• Qualification: Any Graduate
• Experienced: 0 to 4 years
• Location: Indore

Things to remember while entering the campus:

• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
• would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
• Please wear masks, & follow Covid protocols
• Documents to Carry:
• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Title :: Service desk and Customer Service
Job Location: Pune or Bangalore
Expereince : 0 to 4 years

JD1 : Customer Service

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale – CEFR :: B1, C1, C2
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune

JD2 : Service Desk

Job Description::

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills – CEFR :: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

Interview Date: 19th, 20th, 21st December 2022
Interview Time: 10 AM till 12 PM

Interview Venue: Infosys Ltd – Indore Venue:: Scheme No 151 & 169 B,Village Bada Bangarda and Tigariya Badshah, Super Corridor Tehsil Hatod, Indore, Madhya Pradesh – 453 112

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