Lycatel is the global market leader in the prepaid international calling card market present in 16 countries worldwide. Lycatel offers a broad product portfolio comprising of prepaid telephony solutions including calling cards, mobile services (MVNO), money transaction services, carrier to carrier wholesale services and residential indirect access services. In 2006, Lycatel launched its flagship mobile brand Lycamobile which currently operates in 14 markets, Lycamobile continues to grow rapidly, attracting over 8 million customers with further market launches planned throughout 2012.
Job description
Job description
- Answer incoming chats or calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
- Ensure adherence to product scripting in all customer communications.
- To attend and respond to customer chat or emails and written request when required.
- Fault resolution and raising tickets to the respective departments.
- Manage and maintain product related data bases in line with process KPIs.
- Ensure quality of data capture from customers.
- Support all other departments with any other specific business tasks.
- Flexibility to shift pattern is must.
Work Location: DLF IT Park, Ramapuram, Chennai.
Shift Timing: UK/US
Openings: 65
Education: Any Graduate
5 days working & 2 days week off on Rotational base.
Free Cab facility provided for Pick up & drop (Doorstep).
Only Immediate Joiners are preferred.
Freshers with an excellent communication skills are welcome to take up the interview
Walkin Candidates must carry a copy of Updated CV and Original ID proof
Interested candidates can share their CV to hrteam@lycatelindia.in
Datee and Venue
28 October – 29 October , 11.00 AM – 4.00 PM
Venue: Lycatel BPO Pvt Limited Block-7A, 1st Floor, DLF SEZ Ramapuram, Chennai – 600089
Contact – Taj / Sudha ( 04440208585 )
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