Malabar Gold & Diamonds is the flagship company of Malabar Group. It was established in 1993 in Kozhikode, Kerala. Today, it has a strong retail network of over 190 outlets spread across nine countries, 10 wholesale units in addition to offices, design centers and factories spread across India, Middle East & Far East. The company currently ranks among the BIG 5 jewellery retailers globally.
Malabar Gold & Diamonds is also vertically integrated comprising of bullion desk, design centers, manufacturing, distribution, retail and after sale services. This enables the retailer to offer its customers products and services that unique and offer unmatched value and quality.
Job Description
Roles and Responsibilities
Sales and Customer
- Responsible to achieve the individual sales target and execute the companys strategies to enhance the stores profit.
- Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
- Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions.
- Drive sales through the engagement of customers through suggestive selling by building their confidence.
- Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
- Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
- Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
- Understand & handle queries and complaints of the customer and address them with the right solution.
- Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
- Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
- Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
- Gather feedback from customers or prospects and share it with the Manager for business improvement.
- Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
- Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.
Education: Graduation Not Required
Time and Venue
18th April, 9.30 AM – 1.00 PM
Address: Malabar Group Regional Office – Hyderabad Plot No: 6, Bolesaheb Maktha Road, Begumpet, Hyderabad, Telangana – 500082.
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