Medvarsity Online is Indias pioneer and largest online medical certification and training Organization that started in 2000 with a mission to transform medical education through technology. The aim is to help doctors and other healthcare professionals upskill their talents to provide better care to patients and to make a better career. Our vision is to Impact Healthcare through Education. By creating a platform where students and medical professionals can access the latest updates in medical education and engage with a global faculty group, we are ensuring that every Medvarsity graduate is better equipped to save lives.
Job description
Student Operations Executive Responsibilities:
- Respond promptly and accurately to customer inquiries by phone calls, emails, chats
and support tickets.
- Must have experience in upselling and achieving assigned targets
- Keep records of customer interactions, process customer requests, and file
documents.
- Manage both new and existing customer and evaluates and resolves problems of the customer
- Identifying customer needs and helping customers with the application
- Collecting and analyzing customer feedback.
- Providing proactive customer outreach and escalating the request if required and
managing communication between the teams.
- Analyses of several platforms to suggest new scopes.
- Maintaining personal discipline and a pleasant work environment for the team.
- Must be a Team Player with a positive attitude and proactively work with cross
functional teams for customer queries resolution
- Must Take responsible for his task and work with minimal supervision
- Excellent problem-solving ability -asses all options before making a decision
- Able to Work in high-stress and fast-paced environment
- Ability to handle Multitask and outstanding negotiation and conflicts resolving skills
Requirements:
- A bachelor’s degree in any discipline
- A minimum of 3-6 years experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of the CRM process.
- Basic Computer skills and knowledge in MS Office -Excel /Google Sheets/Word/Powerpoint will be an added advantage
Languages: English & Hindi mandatory
Note:-Flexible For Rotational Week Offs For 5 Days Working
Time and Venue
17th April – 21st April , 10.30 AM – 4.30 PM
Venue: MCH No. 8-2-120/86/2, Vamsiram Jyothi Arina, Road No. 2, BNR Colony, Venkat Nagar, Banjara Hills, Hyderabad, Telangana 500034 Google Maps link https://goo.gl/maps/Kq4x4fF95CsUSbD59
Contact – Sharath Pendru (WhatsApp Only) ( 8008398998 )
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