About Us
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Our heritage has made us who we are: a future-ready organization. For 35 years, we’ve been caring for our customers’ customers. As an early pioneer in robotic automation, we’ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless.
Job description
Dear Candidate, Greetings from Sutherland..! We have openings for Storage Engineer.
Location: Kolkata, Hyderabad/Secunderabad, Pune, Ahmedabad, Chennai,
CANDIDATES FROM ANY LOCATION CAN APPLY AS IT IS A PERMANENT WORK FROM HOME. It is a 24/7 shift
Candidates who are a fresher and completed their graduation into computer science with good networking knowledge , and willing to prepare on the basics of netapp storage concept for the interview can apply.
It is a rotational Night shift Please apply without fail and we will be reaching you.
Can contact on saturday and sunday too. Excellent communication in English is mandatory. Telephonic Interviews and Strictly No Walk-ins.
Responsibilities and Duties:
You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you –
- Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
- Resolve NFS, CIFS, FC, iSCSI issues
- Resolve TCP/IP networking issues
- Reproduce issues by re-creating scenarios in a lab environment
- Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
- Create new knowledge base articles to share information and best practices for reuse
- Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks.
