We make digital ๐ก๐ฎ๐ฆ๐๐งโข by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company.
Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). This is a blended customer support role involving voice, chat, and email communication with international clients.
Key Responsibilities:
-Provide high-quality voice-based support to international customers.
-Handle queries via phone, email, and chat in a timely and professional manner.
-Troubleshoot and resolve customer issues effectively.
-Maintain customer satisfaction and adhere to quality and performance standards.
-Work in 24×7 rotational shifts, including night shifts.
Candidate Profile:
-Excellent English communication skills (both verbal & written).
-Strong interpersonal and problem-solving skills.
-Comfortable with rotational shifts (24/7 operations).
-Basic proficiency in MS Office tools (Outlook, Word, Excel).
-Good typing speed and computer navigation skills.
-Team player with a proactive and professional attitude.
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
-Central Line: Kalyan to Sion.
-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Education: Graduation Not Required
Shift & Weekly Off:
Shift: 24×7 rotational (including night shifts)
Weekly Off: 2 rotational offs
Perks & Benefits:
-Lucrative performance-based incentives.
-Cab facility for safe and convenient travel.
-Travel allowance included Medical insurance coverage.
-Work-life balance with 2 weekly offs.
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Time and Venue
26 Augustย , 12.00 PM – 6.00 PM
Sutherland Global Services 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane-Belapur Road, Airoli, Navi Mumbai โ 400708
Contact – HR Vedika Kadamย (ย 7900114539ย )
