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Job description
Hi there!
Greetings from Tech Mahindra!
Job Location – Hyderabad – Bahadurpally
Working Days – 5 Days a week
Offs – Two rotational week offs
Notice Period – Immediate Joiners / 15 Days of Notice is accepted.
CTC – No bar for the right fit.
Communications Skills – You must possess excellent/ decent/ good spoken english skills.
Shifts – 24 X 7 (Rotational Shifts)
Transport – Both side Cabs will be provided if you live within 30 Kms of radius from the office location.
(If you still find this JD suitable for yourself – I am also hiring for similar role for Bangalore / Chennai & Noida location, kindly park your CV at EK0024968@TechMahindra.com)
Roles and Responsibilities
- Provide Application support for both vended and non-vended applications including Investigation, Diagnosis, Resolution, and Recovery.
- Manage incidents in accordance with agreed upon criteria and document end-to-end Incident Management Process to include logging, triaging, analyzing, resolving, and investigating technological functional issues.
- Troubleshoot application problems, maintains applications, and provides input on system configuration.
- Create tickets with the ITSM Tool based on the users systems issues and level of priority, then assigns ticket to the appropriate team for resolution.
- Provides customer-focused support, possesses oral and written communication, and interpersonal skills to effectively interact with customers, vendors, and other technical areas internal and external to the department.
- Communicate with users to ensure that requests or problems are resolved, satisfied with the resolution, and initiate follow up on any additional required actions.
- Escalate complex problems to higher tier teams based on established workflows.
- Provide feedback on out-of-date Knowledge based articles and missing KBs
- Actively participate with the SD Team using Teams and assist teammates as needed.
- Other duties as assigned.
Desired Candidate Profile
- Any 12th Pass / Under Graduate / Diploma / Graduate with relevant experience can apply.
- But your spoken english skills must be good enough as you will handle the Technical Queries of US End Users over calls.
- Must be willing to work from office and mustr be fully vaccinated.
Feel free to call the undersigned – Era Kashyap – 956591402 between 10:00 AM – 7:00 PM
