Job description
Role : Technical Support – Voice
Industry Type : IT Services & Consulting
Department : Customer Success, Service & Operations
Employment Type : Full Time, Permanent
Education UG : Graduation Not Required
Note : Immediate Joiners only
Posted : 1 day ago Openings : 20
Required Skills
- Excellent communication skills required
- First Point of Contact for users to report technical issues
- Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
- First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
- Ensure reported issues are responded and addressed as per the defined SLA timelines
- To work towards effective and timely resolution of issues.
- Document the Learnings and contribute Knowledge Articles
- Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
- Document detailed and accurate notes, record them on ITSM tool
OTHER Details :
- Both side cab
Interview Details
For interview, please call
HR Garima – 7982850176,
HR Parmeet Kaur- 8130840106,
HR Sanskar- 7827333767 .
