Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies.
Job Description
- Qualification:BFA , BCA , B.Tech/B.E. , Diploma , BDS , B.Des. , B.B.A/ B.M.S , BHM , B.Ed , B.U.M.S , BHMS , B.A , Other Graduate, BVSC , B.Arch , B.Pharma , BHMCT , B.El.Ed , B.Com , BAMS , LLB , B.Sc , B.P.Ed,M.Pharma , M.A , M.Ch , ICWA (CMA) , M.Arch , Other Post Graduate, LLM , M.Com , PG Diploma , MBA/PGDM , M.Ed , M.Tech , MS/M.Sc(Science) , MCA , Integrated PG in Journalism / Mass Communication, Management, Tourism
- Experience : 00-05+years
- Role: E Commerce Customer Support,E Commerce Technical Support
- Job Location: Bhubaneswar
- No.of Openings: 250
- 1.75-2.25 Lacs P.A.
Walk-In Time :- 10:00 AM to 2 PM (Sunday Closed) .
Walk-In Venue : – Tech Mahindra Plot No. S, 1, Maitre Vihar Rd, Rail Vihar, Chandrasekhar, Bhubaneswar, Odisha 751023 – Land Mark – Behind Fortune Tower.
Salary : – INR 10,500/- to 14,500/- as per the experience
JOB Location Bhubaneshwar Only
Excellent Communication Skills in English and Willingness to work for 24/7 working environment is a must, which involves Night Shift.
Walk-In Interview directly at the venue for the Face to face Interview Only (No Virtual Interview ).
Please ping your update resume for the Interview appointment @ WhatsApp # 7655992071
Responsibilities
- You need to handle E – Commerce Tech Support & Customers’ Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
- He/She must show the willingness to learn new things every time and then.
- Must discuss every matter with its supervisor or team leader to get any issue sorted • Giving a resolution to the customers or clients should be the whole and sole responsibility. • Trouble-shooting & Customer support to premium clients over the phone (inbound)
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Required Skills
- Excellent Oral Communication Skills in English.
- Knowledge on Computers word & Excel .
- Candidate should have Knowledge of OS .
- Willingness to work for 24/7 working environment is a must, which involves (Mandate Night Shift ) Eligibility Criteria
- Age : – 18 – 35 Years
- Local Candidate can apply (Candidates from Bhubaneshwar OR can relocate & stay in Bhubaneshwar)
- This is an OFFICIAL JOB Not a WFH
- At time of Walk-In candidates should have all the education documents / Aadhar card/ Pan card / 2nd Dose of COVID Certificate .
JOB Profile Education Qualification & Experience Required
E Commerce Customer Support :- BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM MA / MCOM // MSC // Mass Communication MBA / PGDMOR – All & any PG’s are also eligible Experience: – Any BPO Experienced candidate can apply.
JOB Profile Education Qualification & Experience
E Commerce Technical Support :- BTech / BE /MCA / MTech / MSC IT / MBA-HR only MHM / Mass Communication Experience :- Any Voice Help Desk /Or any International BPO Experienced candidate can apply .
Shift timing – Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.
Please ping your update resume for the Interview appointment @ WhatsApp # 7655992071
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