Under the umbrella of Apollo Remote Health Care which is one of the worlds largest multi-specialty e-Health networks, Apollo Telehealth provides specialized solutions like Tele-Emergency, Tele-Radiology, Tele-Cardiology, Tele-Ophthalmology, Tele-Consults, NCD Management, etc. empowering the remotely located consumers to avail specialized and quality services from Apollo’s world-renowned doctors. Apollo TeleHealth delivers more than 25,000 transactions through its command centre every day. It has brought healthcare within reach of every consumer by the usage of the latest technologies, thereby Enabling Connected Health and Continuum of Care
Job description
Apollo Tele Health Services is hiring for Customer Care Executive for voice process at Madhapur, Hyderabad
Position: Customer Support Executive
Qualification: Any Graduate or Intermediate with and without Experience 0 to 3 years into voice & Non Voice process
Job Location: Apollo Tele Health Services, 9th Floor, Krishe Sapphire Building, Hitech City Road, Madhapur, Hyderabad – 500033.
Landmark: Beside. Durgam Cheruvu Metro Station, Metro Pillar No: C1750
Mandatory Documents:
1. Updated resume
2. Aadhar Copy
Call Center Executive Job Responsibility :
1. Identifying Customers needs, Clarify information, research each issue and provide solutions.
2. Follow Communication Scripts when handling different topics.
3. Build Sustainable relationships and engage customers by taking the extra mile.
4. Keep records of all conversations in our call center database in a comprehensive way.
5. Should be able to coordinate with various teams to ensure smooth service to customers
Requirements:
1. Previous experience in Customer Support role.
2. Strong Phone & Verbal communication skills along with active listening.
3. Customer focus and adaptability to different personality types.
4. Ability to multitask, set priorities and manage time effectively.
5. Flexible to work in Rotational shifts in Night shift as well for Male’s.(NO night shift for Female candidate)
6. Good typing skills.
7. Self Transportation.
8. Excellent command over English, Hindi are Mandatory with Fluency.
Company Website URL: http://www.apollotelehealth.com/
Regards,
Aakash Karan,
Email Id : Aakash_k@apollohospitals.com
Ph.No: 7396883699
Apollo Tele Health Services.
Note: For your information, There are no interview slots on Saturday and Sunday.
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