Conneqt Business Solutions Limited was established in 2004. Headquartered in Bangalore, we are India’s leading Digital IT & BPM services provider, and a subsidiary of Quess Corp. At Conneqt we strive to help our customers grow revenues, enable efficiencies, and enhance the customer experience across industries
Job description
Opportunity for English & Telugu Speaking Aspirants.
Job Location : Begumpet
Desired Candidate Profile
Languages : English & Telugu only.
Qualifications: Requires a minimum of a HSC (10+2.
Experience: Preferable Freshers required in any industry (Preferably Call Center).
Age: 18 years onwards
Aptitude: Customer Service, Process orientation, Systems thinking.
Key Competencies: Good communication skills, have pleasing telephone etiquettes, Customer focus, and willingness to learn,
Roles and Responsibilities :
Job Summary: The position is required to handle various subscriber requests such as Relocation, Installation request, Transfer of ownership, Split of Account and Merger of Accounts etc. The role requires the individual to ensure that the service requests received for fulfillment of various services requested by Tata Sky Subscriber are processed and fulfilled within the SLAs defined. This position requires Customer Handling Skill (Telephonic) and Speed and Accuracy in providing resolution.
Broad Responsibilities/ Major Deliverables:
- Take ownership of service requests received for account set-up for residential regular subscribers and process these requests by speaking to subscribers and gathering the requisite information for setting up the account and scheduling the installation request for the subscriber.
- Take ownership of requests received from subscribers for relocating their services and process these requests by speaking to the subscriber and scheduling the relocation for the subscriber. The associate is required to coordinate with the services team and ensure that the relocation requests are fulfilled as per the timelines promised to the subscriber.
- Take ownership of subscriber requests for Transfer of ownership, account merger and split, provide speedy and accurate resolution
- The associate is required to ensure that all information related to various transactions processed for a subscriber is captured in Siebel as per the standards specified.
Time and Venue
2nd May – 6th May , 9.30 AM – 5.30 PM
Venue: Conneqt Business Solutions, 1-8-371, 1st Floor, Gowra Trinity, S. P. Road, Patigadda, Opp: Police Station, Begumpet, Hyderabad, Telangana 500016
Contact – Pramod ( 9966861806 )
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