We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Job Description:
- Able to work independently and efficiently to meet defined SLA.
- Responsible for meeting productivity matrices and quality standards as per defined quality norms.
- Training & Self Development.
- Should be a Team Player.
- Strong Knowledge of WFM Processes.
- Exposure to IEX will be an added advantage.
- Analytical bent of mind.
- Preparing and Analyzing agent schedules to meet service level requirements.
- Creating and Maintaining shift profiles and scheduling rules.
- Performing ad hoc activity as needed to support business requirements.
- Provide end to end analysis to Clients on their SL / Productivity / Adherence.
- Provide daily/intra-day performance reports to leadership.
Minimum Requirements:
- Bachelor’s degree.
- 1-2 Years of relevant experience.
- Should be flexible to work in US shift.
- Strong working experience on MS Excel
- Good presentation, communication, and analytical skills
- Good mathematical, logical, analytical, and problem-solving skills
- Quick learner with a positive attitude
Experience: 1-2 Years of Relevant experience.
Qualifications – Any Graduate.
Walk-in Details:
Date: 03 Aug 2023
Time: 9.30am to 2.30pm Shift: US Night Shift (Complete Work from Office)
Interview Venue: HCL TECHNOLOGIES, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119
HR: Soundarya G
Document to be carried out:1. Resume / CV2. Aadhar / ID Proof.3. Vaccination certificate.
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