We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
Job description
Profile: Technical troubleshooting
Education: B.Tech/B.E. in Any Specialization, BCA in Any Specialization
Responsibilities:
- Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs
- Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat
- Validate Cases categorization, Workflow Adherence
Skill requirement
Technical :
- Basic understanding of HTML, Javascript & CSS
- Knowledge of Technical Troubleshoot
- Strong analytical skills
Communication
- Proficient in English writing and speaking skills (Excellent)
Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
Points to make a note of :
- Shifts: US Shifts
- Budget: INR 2,40,000
- Free Meals
- Cabs (Free for Female Employees)
If interested, please share your updated CV on ayushij@hcl.com
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