At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
Job description
Greeting from Infosys BPM Ltd,
We are hiring for the Service desk process, please walk in for an interview on the 12th & 13th July at Bangalore
Note: Please carry a copy of this email to the venue and register your application before attending the walk-in.
Interview details
Interview Date: 12th & 13th July
Interview Time: 10 AM till 12 PM
Interview Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Things to remember while entering the campus:
Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Please find below the Job Description for your reference:
Title :: Service desk
Job Location: Bangalore
Education: Any Fulltime Graduate
Experience: 1 to 4 years
Job Description::
- Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with
complete mark sheets. No undergraduates.
- Excellent communication skills CEFR:: B1, C1, C2.
- Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support,
active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity.
- Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests
and Incidents.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
- Mandatory B2C chat process experience(B2B will not be considered)
- Recent projects/Processes should be based on chat
- Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
- Multiple chat/Dual chat experience is required.
MUST HAVE SKILLS:
Work experience on service Now or relevant ticketing tool
Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
Experience on remote connectivity, O365, Active directory, Outlook, Drivers
SLA/Metrics
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
An original Government ID card is a must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
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