Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company’s services.
Job description
We are hiring for Service Desk process, please walk-in for interview on 20th April’23 at JP Nagar, Bangalore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
https://career.infosys.com/jobdesc?job
ReferenceCode=PROGEN-HRODirect-121907
Title :: Service desk
Job Location: Pune and Bangalore
Education: Any Fulltime Graduate
Experience : 1 to 4 years
Job Description::
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- For above 2 years of experienced candidates- Mandatory to have computer science degree along with voice/chat/mail blended service desk
- Excellent communication skills CEFR :: B1, C1, C2
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and WIFI trouble shooting
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
- Original Government ID card is must for Security Clearance
Things to remember while entering the campus:
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Please carry Headset/Earphone
- No person apart from candidate will be allowed to the interview venue
Documents to Carry:
- Carry 2 Copies of printout your updated resume
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Interview details:
Interview Date: 20th April’23
Interview Time: 10 AM till 1 PM
Interview Venue: Bangalore JP Nagar office Venue:
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Landmark: Near Sindoor Convention
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