Intouch CX is a global BPO leader in customer support, providing dedicated agents, advanced technology, and customized strategies for innovative brands.
Job description
We are an Equal Opportunity Employer and believe in diverse culture and encourage females to join and be part of our awesome team
Looking for immediate joiners- Only Female’s drive
Job Responsibilities:
- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.
Candidate Profile:
FEMALE ONLY
- A minimum of 1 year of experience of Technical Support with international Clients
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent Communication Skills, Problem Solving and Customer Service Skills
- Strong analytical & Interpersonal skills
Preferred Skills/Abilities/Exposure:
- Graduate/Post Graduate
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Night Shifts (24/7)
- 100% Work from Office
Perk and Benefits:
- PF and ESI / Health Insurance
- 2 way transportation both pick up & drop
- Incentive plans based on performance
- 5 working days with 2 week offs
HR Details:
Name: Zeenath HR
Phone: 7050234650 / 8142999842
Email: mo.sulthana@24-7intouch.com
Time and Venue
17th March , 10.30 AM – 4.00 PM
Venue: 4th floor Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana 500081 (view on Map)
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