IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.
Job description
We are hiring for International Voice & Chat Process only for an immediate joiner (Customer support Role)
Roles & Responsibilities:
- The candidate has to Support through Voice and Chat.
- The candidate has to respond to customer complaints in a professional manner.
- The candidate has to resolve complaints successfully in accordance with established guidelines, the candidate should have the ability to build rapport with the customer.
- The candidate should have the ability to overcome objections and ask for business.
Key Skills:
- Candidates will be preferred based on their understanding of ecommerce websites
- Should possess effective Written & Verbal Communication skills and Comprehension skills.
- Should have excellent typing Speed (At least 30 WPM).
- Should have Excellent interpersonal and intrapersonal skills & should be a team player.
Eligibility Criteria:
- Must be a Graduate or Under Graduate ( No Pursuing Candidate)
- Minimum understanding of Customer Service & should have a minimum of 6 months of experience in international voice or chat support role.
- Fresher with excellent verbal and written communication skills can also apply.
- Should be flexible to work for both Voice and Chat support.
- Immediate joiners are preferred.
- 100% work from the office
- Willing to work 24-7 shifts (Night Shifts/ Late Night Shifts and rotational shifts)
Perks & Benefits
We will provide both ways free transportation up to (a 30Kms radius or as per the Hiring limits)
Work Location: Hyderabad (Kokapet or Raheja Mind Space)
Interested Candidates should walk-in to the office on 3rd Aug, 2023.
Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India
Interview timings: 10.00 AM to 4PM
Carry your resume and write Supriya on the top of it.
Point of contact: Supriya Das
Contact Number-7847002103
Email ID– supriya.das@24-7intouch.com
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