SpiceJet’s mission is to become India’s preferred low-cost airline, delivering the lowest air fares with the highest customer value, to price sensitive customers.We hope to fulfill everyone’s dream of flying! With India’s economic and business growth, the percentage of traveling population is burgeoning.More and more Indians are traveling for both business and pleasure and everyone needs to save both time and money.SpiceJet’s vision is to address that and ensure that flying is for everyone.
Job description
Dear All,
SpiceJet invites energetic and enthusiastic candidates to join them for the position of Executive /Senior Executive in our Customer Experience Department on Tuesday, 18th October ’22, from 9:00 A.M. to 10:30 A.M.
Designation : Executive /Senior Executive
Department: Customer Experience
Educational Qualification: Graduates (Any stream) Only
Experience Required: Min. 6 months in a similar role.
Job Location: Gurgaon
Job Description :
- Proactively attend to all the queries, complaints, and requests across the company’s Email.
- Raise issues to the concerned teams and follow up for resolutions
- Proactively and continuously keep the customer and stakeholders informed about the status of the problem
- High level of individual discretion to ensure customer satisfaction and business success
- Build credibility with customers by empathizing with their problems in words, proactively understand their needs, and responding promptly
- Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely
- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions
Required Skills :
- Good command over English Language, ability to effectively communicate information in written format
- Customer service experience of at least one year
- Should be smart, witty, and innovative writing skills
- Willing to work in shift 24*7 shift.
Eligibility Criteria: 18 -27 yrs
Interested candidates may walk- in with their updated resume at the below-mentioned interview and venue details:
Date: 18th October 2022
Time: 9:00 AM to 10:30 AM
Venue: SpiceJet Ltd, Building No. 323,Udyog Vihar Phase 4,Gurugram -122016
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