Job description
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verification’s are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledge base, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile
- Prior international BPO work experience preferred • Freshers acceptable
Personal Attributes
- Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focused • Results driven • High standards of Integrity • Attention to detail
Working Hours:Any Graduate fresher with Excellent communication in English are eligible
Experienced candidates with 1 to 7 yrs of exp in international Voice/ Non voice are also eligible.
- Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun).
- Only Graduates should apply (2024 & 2025 passed outs).
- Excellent communication skills in English is required.
Both way cab facility is provided.
work location : Bangalore/ Pune/ Mumbai
If interested candidates Plz reach out Lalitha@lalithambika_s@trigent.com.
