About company
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents.
Hiring for Premium International Process
We are looking for Voice Process – Inbound (International) who has prior experience in international UK/US voice process.
Freshers are also welcome with excellent communication skills
Job Location: Gurgaon 5 Days Work from Office
Shift: Day Shift/ Night Shift
Work Experience 0-48 months
Job Description:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Category Premium International customer service process
Education Skills
- Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
- B.Tech and MBA Freshers are not Applicable
Time and Venue
20th August , 11.30 AM – 1.00 PM
Wipro, Tech Boulevard, Sector 127, Noida
Contact – Yatharth Srivastava
Note: Please carry your hard copy resume and Id proof.
