Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose.
Job description
Job Opening: International Voice Process
Location: Athena Building , 1 Floor Mind space, Malad West Mumbai , Maharashtra-400064
Experience: Fresher & Experience Candidates
SHIFTS: 5 Days Working & 2 Rotational Week Off.
Shift Timings: [ UK shift & US shift ]
Education UG: B.Com in Any Specialization, B.Tech/B.E. in Any Specialization
Job Description:
We are hiring for an International Voice Process role where you will be responsible for providing exceptional customer service and resolving customer queries via phone or voice channels. The role requires communication with international customers, so fluency in English and a strong customer-focused attitude are essential.
Key Responsibilities:
- Handling inbound and outbound customer calls for international clients.
- Resolving customer issues and providing effective solutions.
- Maintaining high levels of customer satisfaction and service quality.
- Meeting individual and team performance targets.
- Documenting customer interactions and processing transactions.
Required Skills and Qualifications:
- Fluency in English (both verbal and written).
- Excellent communication and listening skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving abilities.
- Previous experience in voice-based customer service (preferred but not mandatory).
- Willingness to work in rotational shifts (including night shifts, if applicable).
Benefits:
- Competitive salary
- Health and wellness benefits.
- Opportunity for growth and career advancement.
- Training and development programs.
- [Other benefits, if any.]
If you’re looking for an exciting opportunity to work in a global environment and make a difference, apply today!
SHIFTS:5 Days Working & 2 Rotational Week Off.
Educational documents ( all originals).
2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).
3. Aadhar card, Pancard.Interested candidates please share your resume on what’s app or call on 8286292944 or Mail CV on” Kartiksam@firstsource.com.
Come and meet
Location: Athena Building , 1 Floor Mind space, Malad West Mumbai , Maharashtra-400064
Regards,
HR
Kartik Sambha
Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
