Bonito Designs Pvt Ltd (www.bonito.in) is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures (www.lodhaventures.com) / Tomorrow Capital (www.tomorrowcapital.in). The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.
Job description
Required
- Must have experience in a telemarketing/pre-sales/ Inbound sales, At best, experience in a similar position
- Degree in business, marketing, communication or engineering.
- Should have hands-on experience in CRM and cloud telephony tools.
- Good interpersonal, presentation and communication skills
- Strong customer service orientation
- Strong Analytical skills and the ability to recognize the demands on the side of the clients.
Responsibilities
- Determine telemarketing quality standards by studying inbound and outbound calls; conducting test calls to telemarketing service representatives regularly.
- Audit call engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers’ demands
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Monitor/ review queue and track inbound calls. Keep team aware of inbound calls, calls waiting, abandonment rate, Outbound Calls, etc.
- Motivate and encourage team through positive communication and feedback.
- Set and meet performance targets for speed, efficiency, quality, delivery and sales.
- Manage the roster of the team without affecting the first response time and follow-up pending in system.
- Maintain up-to-date knowledge of industry developments related to real estate and interiors.
- Record statistics, user rates and the performance levels of the team and preparing reports. Forecast and analyze data on a daily, weekly and/or monthly basis.
- Open to working six days a week and on Weekends.
Time and Venue
6th October – 7th October , 10.00 AM – 4.00 PM
Venue: Bonito Designs First Floor, VIBGYOR, A- Wing, Ghodbunder Rd, near Hiranandani Estate, Patlipada, Thane West, Thane, Maharashtra 400607Landmark:Above TATA Motors https://goo.gl/maps/6fdgk5YEDt5kp
Send us your CVs at bettegowda.p@bonito.in /9663297237
Please click on the below link to apply
https://lnkd.in/grVpu5SQ
