Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.
The company was incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India’s premier online classifieds company in recruitment, matrimony, real estate, education and related services.
Job description
Job Objective: The objective of this role is to update, verify and reaffirm the product details purchased by the clients before activating their subscription on 99acres.com. The role shall also be responsible to provide after sales support to enhance overall customer experience.
Education: Any Graduate
Job Description:
- Manage product activation of paid owner clients via regular interactions
- Understand the client’s requirements and coordinate the same with various internal stakeholders including design, product, operations etc. to ensure smooth functionality of the advertisement product / online listing
- Handle client escalations by providing appropriate solutions and alternatives in a timely manner
- Maintain and sanitize large volume data on a daily basis
- Create customer satisfaction and delight by solving queries related to optimum usage of opted services with quality inputs and provide resolution within the defined TAT
Required Skills:
- Excellent communication skills
- Prior work experience in customer service/business development/voice process
- Active listening skills
- Comfortable with rotational shifts
Desired Skills:
- Proficient with all Microsoft Office applications
Interested candidate can share their Cvs at pooja.tiwari@naukri.com
Time and Venue
9th June , 10.00 AM – 4.00 PM
Venue: Info Edge India Limited, A-88, A Block, Noida Sector 2, Uttar Pradesh (nearest metro sector 15)
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